Turn Client Relationships
Into Your Competitive Advantage
We help the world's leading law firms understand, strengthen, and grow their most valuable client relationships.
Our Services
Every engagement begins with listening — to your clients and to you.
Client Listening
Hear What Your Clients Won't Tell You Directly
Structured, confidential feedback programs that surface the insights partners need but rarely receive. Our proven methodology combines deep-dive conversations with key client stakeholders and with our electronic surveys we offer scalable measurement of satisfaction, loyalty, and relationship health.
The result: Actionable intelligence that strengthens relationships, uncovers risks and provides an actionable roadmap for client growth and increased client service.
Client Experience Strategy
Design the Experience Your Best Clients Deserve
Client expectations are evolving. The firms that thrive will be those that deliberately design exceptional client experiences and not leave them to chance.
We help you:
- Map the client journey across your firm
- Identify friction points and moments that matter
- Develop service commitments that differentiate
- Train partners and teams on client-centric practices
- Measure what matters with meaningful metrics
Because client experience isn't a department — it's a strategy.
Relationship Intelligence
Know Your Clients Better
The most successful firms don't just react to client needs, they anticipate them. Our relationship intelligence advisory helps you:
- Identify at-risk relationships before it's too late
- Recognize expansion opportunities hiding in plain sight
- Understand the loyalty drivers unique to your key clients
- Build systematic approaches to relationship growth
Powered by decades of proprietary insights on what drives client loyalty in legal services.
Client Team Advisory
Build Teams That Clients Want to Work With
Your client teams are the face of your firm. We help them become the partners your clients can't imagine working without.
- Client team composition and chemistry analysis
- Communication style alignment
- Pitch preparation and calibration
- Post-engagement relationship maintenance
Because the right team, prepared the right way, wins and keeps the right clients.
Our Commitment
Tell us what's on your mind — whether it's a specific challenge, a strategic question, or just curiosity about how client feedback could work for your firm.
About Nat Slavin
For more than three decades Nat Slavin has been the trusted advisor law firms turn to when they want to truly understand their clients.
As founder of one of the legal industry's leading client feedback practices, Nat has conducted thousands of confidential conversations with corporate counsel, general counsel, and C-suite executives uncovering what clients really think about their law firms, what drives loyalty, competitive intelligence and what puts relationships at risk. He has lead the creation of client experience and service programs and regularly advises firm leaders on client team strategy.
Through Client Insight Ventures, and its consulting arm, Nat will continue to bring this unparalleled insight directly to firms. Through its technology solutions Nat enables firm's to harness market insights and client sentiment across the legal ecosystem.
Nat is an elected fellow in the College of Law Practice Management and a Legal Marketing Association (LMA) Hall of Fame Inductee. He served as President of International Board of Directors LMA in 2007 and as a Board Member from 2003-2007 and as the President of the West Region.
He served as Publisher of InsideCounsel (Corporate Legal Times), the management monthly for corporate legal executives, and held various editorial and management positions at InsideCounsel as well as a series of specialty publications (1992-2006). He led the sale of Corporate Legal Times LLC to a private equity firm in New York. Nat has also served in leadership roles on several for-profit and non-profit boards.